BlizzCon - American Metro

BlizzCon Gaming Convention

In November, Blizzard Entertainment holds their annual gaming convention BlizzCon. Held at the Anaheim Convention Center, the company highlights the future direction of it primary titles like StarCraft, Diablo and World of Warcraft. It was a whirlwind of excitement as over 27,000 gamers from across the world came to play, discuss, compete in, and immerse themselves in their favorite pass time. And what better way to show everyone where you were than to pick up some souvenirs.

Event Details

There were 4 key points that Blizzard wanted to get out of their system.

1. Handling the buying needs of crowds of customers.

2. Setup a stable credit card network.

3. Provide inventory tracking options that relay the current stock level from the order fillers to the cashiers.

4. Maximize check out speed and efficiency.

The American Metro Solution

American Metro starts by finding equipment that balances how to handle the programming needs and the correct amount of equipment to handle the workload at the most cost-effective levels. The Event Rental Team is on site to run network cables for credit card transactions and inter-register communications with custom-made mounting boards that keeps each component secure.

With two specially designated manager terminals are set up in the order fulfillment area, the stock room was able to quickly communicate to each register what was running out of stock. Changes were made on the manager terminal and pushed to each machine in front. The natural result of meeting each challenge allowed attendees a much shorter wait time in the checkout line. During peak times, when customers would line up in the thousands, the maximum wait time was 25-30 minutes with off peak times dropping to 1-10 minutes.

Satisfaction Summary